Responsible Gambling - Play Safe, Stay in Control

At Kiwi's Treasure Casino, we believe gambling should be fun, entertaining, and never a source of stress or financial harm. While most players enjoy our games responsibly, we recognize that for some people, gambling can become problematic. That's why we've built comprehensive tools and resources to help you stay in control of your gaming habits.

This page outlines our commitment to responsible gambling, the tools available to manage your play, and where to get help if you or someone you know is struggling.

Gambling Should Be Entertainment, Not Income

Let's be clear: gambling is not a way to make money. It's entertainment with a cost, just like going to the movies or dining out. Sometimes you win, most times you don't - and that's by design. The house always has an edge, which means over time, the casino will always come out ahead.

If you're playing to make money, pay bills, or solve financial problems, you need to stop immediately. That mindset leads to chasing losses, which is one of the biggest warning signs of problem gambling.

Warning Signs of Problem Gambling

How do you know if your gambling is becoming a problem? Here are some warning signs to watch for:

Spending more money or time gambling than you can afford
Chasing losses - trying to win back money you've already lost
Borrowing money or selling possessions to fund gambling
Lying to friends or family about how much you gamble
Neglecting work, school, or personal responsibilities because of gambling
Feeling anxious, depressed, or irritable when not gambling
Using gambling as an escape from stress or problems
Failed attempts to cut back or stop gambling

If any of these sound familiar, it's time to take action. The good news is that help is available, and you don't have to face this alone.

Responsible Gaming Tools - Take Control of Your Play

Kiwi's Treasure offers several tools to help you manage your gambling behavior. These are free to use and can be activated anytime through your account settings.

Deposit Limits

Set a maximum amount you can deposit over a specific time period - daily, weekly, or monthly. Once you hit your limit, you won't be able to deposit more until the period resets. This is one of the most effective ways to control your spending.

How to set deposit limits: Log in, go to "Responsible Gaming" in your account settings, and choose your limit. Changes can take up to 24 hours to take effect.

Session Time Limits

Set reminders to alert you after a certain amount of continuous playtime. For example, you can set a reminder every 30 minutes or 1 hour. This helps you stay aware of how long you've been playing and prevents "losing track of time."

Loss Limits

Cap your losses over a daily, weekly, or monthly period. Once you reach your loss limit, you won't be able to place any more bets until the period resets. This prevents you from chasing losses in the heat of the moment.

Cool-Off Period (Temporary Exclusion)

Take a break from gambling for 24 hours, 7 days, or 30 days. During this period, you won't be able to log in, deposit, or play. This is useful if you feel like you need a short break to reset and refocus.

How to activate: Contact live chat or email support and request a cool-off period. It takes effect immediately.

Self-Exclusion (Permanent or Long-Term)

Self-exclusion blocks your account for a minimum of 6 months up to 5 years (or permanently). During this time, you won't be able to access your account, and any attempts to create a new account will be blocked. This is the most serious tool and should be used if you feel gambling has become a serious problem.

How to self-exclude: Contact support via email at [email protected] with "SELF-EXCLUSION REQUEST" in the subject line. You'll need to confirm your decision, and once activated, it cannot be reversed until the exclusion period ends.

Reality Checks - Stay Aware

When you're in the middle of a gaming session, it's easy to lose track of time and money. Our reality check feature sends you periodic pop-up notifications showing:

How long you've been playing
How much you've deposited and wagered
Your current balance

These reminders help you make informed decisions about whether to keep playing or take a break. You can customize the frequency of these notifications in your account settings.

Preventing Underage Gambling

Kiwi's Treasure Casino is strictly for players aged 18 and over. We take underage gambling seriously and have multiple safeguards in place:

Age verification during registration (date of birth required)
KYC verification requires government-issued ID before withdrawals
Regular audits to ensure compliance with age restrictions

If you're a parent or guardian, we encourage you to use parental control software to block gambling sites on devices used by minors. Popular options include:

Net Nanny - comprehensive web filtering
Qustodio - parental monitoring and blocking
Norton Family - activity tracking and site blocking

Getting Help - Support Organizations in New Zealand

If you or someone you know is struggling with gambling, professional help is available. These organizations offer free, confidential support:

Gambling Helpline NZ

Phone: 0800 654 655 (free, confidential, 24/7)
Website: www.gamblinghelpline.co.nz
Provides immediate support, counseling referrals, and practical advice for problem gamblers and their families.

Problem Gambling Foundation of New Zealand

Phone: 0800 664 262
Website: www.pgf.nz
Offers face-to-face counseling, online chat support, and educational resources for people affected by gambling harm.

GamCare (International)

Website: www.gamcare.org.uk
UK-based organization with online resources, forums, and live chat support available to anyone worldwide.

Gamblers Anonymous New Zealand

Website: www.gamblersanonymous.org.nz
Peer support groups meeting regularly throughout New Zealand. Completely free and based on the 12-step recovery model.

GamTalk

Website: www.gamtalk.org
Online community forum where people can share experiences, get advice, and support each other anonymously.

Financial Counseling & Debt Support

Problem gambling often leads to financial difficulties. If you're dealing with gambling-related debt, these organizations can help:

FinCap (Financial Capability Trust)

Website: www.fincap.org.nz
Free financial mentoring and budgeting advice to help you get back on track.

Citizens Advice Bureau

Website: www.cab.org.nz
Free, confidential advice on debt management, legal issues, and accessing support services.

Tips for Gambling Responsibly

If you choose to gamble, here are some guidelines to help you do it safely:

Set a budget before you play - decide how much you can afford to lose and stick to it
Never gamble with money you need for essentials like rent, bills, or groceries
Set time limits - don't let gambling consume your day
Take regular breaks - step away from the screen every 30-60 minutes
Don't chase losses - if you're down, accept it and walk away
Never gamble when upset, drunk, or under stress - emotions cloud judgment
Balance gambling with other activities - maintain hobbies, social connections, and responsibilities
Keep perspective - gambling is entertainment, not a solution to problems

Supporting Someone With a Gambling Problem

If you're worried about a friend or family member's gambling, here's how you can help:

Talk to them: Express your concerns calmly and without judgment. Choose a private moment when they're not stressed or defensive.
Offer support: Let them know you're there to help, not to lecture. Encourage them to seek professional help.
Set boundaries: Don't enable their gambling by lending money or covering their debts. This only makes the problem worse.
Seek help for yourself: Supporting someone with a gambling problem is stressful. Organizations like the Gambling Helpline offer support for family members too.
Encourage professional help: Suggest they contact one of the support organizations listed above.

Our Commitment to Responsible Gaming

Kiwi's Treasure Casino is committed to promoting responsible gambling and minimizing harm. Our approach includes:

Providing free, easy-to-use responsible gaming tools
Training our support staff to recognize problem gambling signs
Clearly displaying responsible gaming information throughout the site
Partnering with support organizations to provide resources
Never targeting vulnerable individuals in our marketing
Respecting self-exclusion requests immediately and permanently

We're licensed by the Alderney Gambling Control Commission, which requires us to meet strict standards for player protection and responsible gaming practices.

Remember: It's Just a Game

Gambling can be exciting and fun when done responsibly. But if it ever stops being fun - if it causes stress, financial problems, or impacts your relationships - it's time to step back and seek help.

There's no shame in admitting you need support. Thousands of people have successfully overcome gambling problems with the right help and resources.

If you need help right now:
Call the Gambling Helpline NZ: 0800 654 655 (free, confidential, 24/7)
Or email our support team: [email protected]