Privacy Policy - How We Protect Your Personal Information
At Kiwi's Treasure Casino, your privacy is a top priority. We understand that when you play at our casino, you're trusting us with sensitive personal and financial information. This Privacy Policy explains what data we collect, why we collect it, how we use it, and how we keep it secure.
Last Updated: November 2024
Effective Date: January 2025
By using our services, you agree to the terms outlined in this policy. If you don't agree, please do not use our platform.
What Information Do We Collect?
To provide our services, verify your identity, and comply with legal requirements, we collect several types of information:
Personal Information You Provide
- Account Details: Name, date of birth, email address, phone number, residential address
- Identification Documents: Passport, driver's license, or national ID (for KYC verification)
- Financial Information: Payment method details, transaction history, deposit and withdrawal records
- Communication Records: Live chat transcripts, emails, and support ticket history
Information We Collect Automatically
- Device Information: IP address, browser type, operating system, device type
- Usage Data: Pages visited, games played, bet amounts, time spent on site
- Location Data: General geographic location based on IP address (to comply with regional restrictions)
- Cookies and Tracking: Session cookies, preference settings, analytics data (see our Cookie Policy for details)
Information From Third Parties
We may receive information from payment processors, identity verification services, and fraud prevention agencies to verify your identity and protect against fraudulent activity.
Why Do We Collect Your Information?
We collect and process your data for several legitimate reasons:
- To provide our services: Creating your account, processing deposits and withdrawals, enabling gameplay
- Legal compliance: Verifying your age and identity (KYC/AML requirements), preventing fraud and money laundering
- Customer support: Responding to inquiries, resolving disputes, troubleshooting technical issues
- Marketing and promotions: Sending personalized bonus offers, newsletters, and updates (only if you opt in)
- Security and fraud prevention: Monitoring for suspicious activity, protecting your account from unauthorized access
- Improving our services: Analyzing usage patterns to enhance user experience and develop new features
- Responsible gaming: Monitoring play behavior to identify potential problem gambling and offer support
How Do We Use Your Information?
Your personal information is used strictly for the purposes outlined above. Specifically:
- Processing your registration and account verification
- Managing deposits, withdrawals, and payment transactions
- Delivering customer support and responding to your requests
- Sending transactional emails (account confirmations, withdrawal approvals, security alerts)
- Offering personalized bonuses and promotions based on your play history (with your consent)
- Conducting internal audits and compliance checks
- Detecting and preventing fraud, cheating, or other illegal activities
- Improving site functionality and user experience through analytics
Do We Share Your Information?
We do not sell your personal information to third parties. However, we may share your data in the following circumstances:
Service Providers
We work with trusted third-party companies to help us operate our platform, including:
- Payment processors: To handle deposits and withdrawals (e.g., Visa, Mastercard, Skrill, Bitcoin processors)
- Identity verification services: To conduct KYC checks and age verification
- Game providers: To deliver pokies, live casino, and table games (e.g., Microgaming, NetEnt, Pragmatic Play)
- Customer support platforms: To manage live chat and email inquiries
- Analytics providers: To track site performance and user behavior (anonymized data)
These service providers are contractually obligated to protect your data and use it only for the purposes we specify.
Legal Obligations
We may disclose your information if required by law, such as:
- Responding to court orders, subpoenas, or legal requests
- Complying with anti-money laundering (AML) and know-your-customer (KYC) regulations
- Cooperating with law enforcement investigations
- Reporting suspicious transactions to financial authorities
Business Transfers
If Kiwi's Treasure Casino is acquired, merged, or undergoes a business restructuring, your data may be transferred to the new owner as part of the transaction. You'll be notified if this happens.
With Your Consent
We may share your information with other parties if you explicitly consent (e.g., participating in a promotional partnership or third-party tournament).
How Do We Protect Your Data?
We take data security seriously and use industry-standard measures to protect your information:
- SSL Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL technology
- Secure Servers: Your data is stored on secure servers with restricted access
- Firewalls and Intrusion Detection: We monitor for unauthorized access attempts
- Regular Security Audits: Third-party security firms test our systems for vulnerabilities
- Access Controls: Only authorized personnel can access sensitive data, and all access is logged
- Password Protection: Your account password is hashed and encrypted - even we can't see it
While we use best-in-class security measures, no system is 100% impenetrable. You also play a role in protecting your account by using strong passwords, enabling two-factor authentication, and never sharing your login credentials.
How Long Do We Keep Your Data?
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.
- Active accounts: Data is retained while your account is open and active
- Closed accounts: After you close your account, we keep your data for up to 7 years to comply with legal and regulatory requirements (e.g., tax laws, AML regulations)
- Marketing data: If you opt out of marketing communications, we'll stop sending promotional emails but may retain your preferences to ensure we don't contact you again
After the retention period expires, your data is securely deleted or anonymized so it can no longer be linked to you.
Your Privacy Rights
You have several rights regarding your personal data:
Right to Access
You can request a copy of all personal data we hold about you. Contact us at [email protected] with "DATA ACCESS REQUEST" in the subject line. We'll provide your data within 30 days.
Right to Correction
If your personal information is inaccurate or outdated, you can update it directly in your account settings or contact support to make changes.
Right to Deletion
You can request deletion of your personal data, subject to legal retention requirements. Note that deleting your data may result in account closure and loss of access to services.
Right to Object
You can object to certain types of data processing, such as marketing communications. Opt out anytime by clicking "unsubscribe" in promotional emails or adjusting your account preferences.
Right to Data Portability
You can request a copy of your data in a machine-readable format to transfer to another service provider.
Right to Withdraw Consent
If we're processing your data based on your consent (e.g., marketing emails), you can withdraw that consent at any time without affecting the lawfulness of previous processing.
Third-Party Websites
Our site may contain links to external websites (e.g., payment processors, support organizations, game providers). We're not responsible for the privacy practices of these third parties. Always review their privacy policies before providing any personal information.
Children's Privacy
Kiwi's Treasure Casino is strictly for individuals aged 18 and over. We do not knowingly collect data from minors. If we discover that a minor has provided personal information, we'll delete it immediately and close the account.
Parents and guardians are encouraged to monitor their children's internet usage and use parental control software to block gambling sites.
International Data Transfers
Kiwi's Treasure Casino operates globally, and your data may be transferred to and stored in countries outside New Zealand. We ensure that any international data transfers comply with applicable privacy laws and that your data receives adequate protection regardless of where it's processed.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you via email or by posting a prominent notice on our site.
The "Last Updated" date at the top of this page shows when the policy was last revised. Continued use of our services after changes are posted constitutes acceptance of the updated policy.
Contact Us About Privacy
If you have questions, concerns, or requests regarding your privacy or this policy, contact us at:
Email: [email protected]
Subject Line: "Privacy Inquiry" or "Data Request"
We'll respond to all privacy-related inquiries within 30 days.
Your Trust Matters to Us
At Kiwi's Treasure Casino, we're committed to earning and maintaining your trust by protecting your personal information with the highest standards of security and transparency. We'll never sell your data, and we only share it when absolutely necessary to provide our services or comply with the law.
If you ever have concerns about how your data is being used, don't hesitate to reach out. We're here to help.
